We do not collect any data form visitors, and we only retain data relation to current clients relating to their association with MeggaVoIP. We handle your personal data with care and take security measures to protect it.

Please contact us if you have any questions or want to know exactly what information we have about you. We reserve the right to modify this privacy statement when necessary.

1. Applicability

‍This privacy statement applies to all personal data we process and to all websites and domains associated with us.

2. Who is responsible for processing my data?

MeggaVoIP is responsible for the website and oversees the processing and protection of your personal data as outlined in this privacy statement.

3. From whom do we collect personal data?

‍We collect personal data from individuals who have contacted us including;

Private customers,
Business customers,
Contact persons of our suppliers and partners.

4. How do we obtain your personal data?

‍We obtain personal data directly from you, for example when you:

Enter your details on our website,
Fill out forms on our website,
Contact us via email, telephone, or other channels

5. Which personal data do we process?

‍Depending on your interaction with us, we may process, among others, the following categories of personal data:

Identity data: such as your name or company name

Contact data: such as residential or business address, delivery address, email address, and telephone number

Financial data: such as payment information and other relevant financial details,

Document data: information required for filling in and personalizing legal documents based on your specific needs.

6. For what purposes do we use your personal data?

‍We process your personal data only for specific purposes and always in accordance with applicable privacy legislation. The processing occurs when:

You have given us permission: We process your personal data when you have explicitly consented to the use of your data for certain purposes.
For service provision and customer service: Your data enables us to provide you with the best possible service as a customer, using the information to offer the most suitable services for your needs.

For internal business operations: We use your data for central administration, marketing activities, fraud prevention, and risk management. This allows us to conduct our business responsibly and transparently.

To comply with legal obligations: We are legally required to retain certain data, such as records for the Tax and Customs Administration.

For the performance of legal tasks: In specific cases, it is necessary to process personal data in order to fulfil our legal duties.

In emergencies: If there is an emergency in which you are unable to give consent, we may process your data to protect your safety or that of others.

7. How long do we store your data?

‍We retain your personal data as long as required by law and as long as necessary for the purposes for which we use your data. For example, if you are a customer, we retain your data for a period of seven years, as required by tax regulations. After this retention period, we only keep data for statistical purposes or to handle any complaints or legal matters. If you would like more specific information about the retention period of certain data, please contact us.

‍8. With whom do we share your data?

‍We only disclose your personal data to third parties in the following cases:

With your permission: If you have explicitly given us permission to share your data.

For our service provision: If it is necessary for our central administration, marketing activities, fraud prevention, or risk management.

On the basis of legal obligations: Sometimes we are required by law to share data, for example with the Tax and Customs Administration.

For the performance of legal tasks: In some cases, sharing data is necessary for the performance of specific legal tasks.

In emergencies: In an emergency in which you are unable to give consent, it may be necessary to share your data to ensure your safety or that of others.

9. Where do we store your data?

‍Your data is processed within the European Economic Area (EEA). This also means we store all your data within the EEA. In certain situations, personal data may be processed outside the EEA. The rules in some countries may not provide the same level of protection as Dutch law. To ensure that your data remains well protected even outside the EEA, we have contractual agreements with the parties handling your data. If you have questions about this, please feel free to contact us.

‍10. How safe is your data with us?

‍We have implemented extensive organizational and technical security measures to protect your data as effectively as possible against unauthorized access, loss, and misuse. Our systems and communication channels are secured in such a way that your data does not fall into the wrong hands. Access to your data is strictly limited to employees who are specifically authorized for this purpose. If you have any questions regarding our specific security methods, please contact us. When we share your data with third parties, we ensure they also exercise the same degree of care.

‍11. What rights do you have regarding your data?

‍Because we process your personal data, you have various rights concerning your data. Below is an overview of your rights and how you can exercise them:

Right to information: We must inform you clearly about how we process your data and what control you have over it.

Right of access: You may request access to the personal data we process about you at any time.

Right to rectification: If your data is incorrect or incomplete, you can ask us to rectify it.

Right to object: You have the right to object to the processing of your data, for example if you disagree with how we use your data for marketing purposes. This also applies to personalized recommendations we display on our website.

Right to data portability: You can request us to provide your data in a digital, transferable format to you or another organization.

Right to restrict processing: You can request us to temporarily limit certain data processing activities. This means that in some cases we may only store your data but not use it.

Right to be forgotten: You can request us to delete all the data we hold about you, provided this is legally permissible. Keep in mind that we may be required by law to retain certain data, for example for tax purposes for a period of seven years.

‍12. Applicable regulations for this privacy statement.

‍This privacy statement has been drawn up in accordance with the applicable legal requirements regarding data protection. The main legislation in effect is the General Data Protection Regulation (GDPR), which imposes obligations on organizations that process personal data of EU citizens. We act in compliance with this regulation and other relevant laws and regulations to ensure the protection of your personal data. This privacy statement aims to inform you clearly and fully about how we handle your personal data and what rights you have.

‍13. Questions about this privacy statement?

‍Do you have any questions, comments, or suggestions regarding this privacy statement or the way we process your personal data?